How to Kiss & Keep Your Customers
Why Attend How to Kiss and Keep Your Customers?
Because great customer service can make or break an organisation. You can have a great office, fantastic product and an awesome sales force, but without a great customer service team, your customers will not come back. Walt Disney once said “you must do what you do so well that when people come back they bring their friends.” This workshop is about making sure your customers want to come back.
Doug Malouf is known around the world for his unique presentations that get results. He was recently inducted into the National Speakers Hall of Fame for his contribution to professional speaking. Doug has delivered over 2,500 corporate presentations, and there are more than 300,000 people worldwide using his ideas. Doug has authored 9 internationally published books, including the best selling How to Kiss and Keep Your Customers. This book is the basis for this program. His other titles focus on communication, presentation and customer service.
“Without a great customer service team, your customers will not come back. ”
What is the Kiss and Keep Workshop?
Good customer service staff are often the reason clients return time and time again. Conversely, just one poor customer service experience can end a relationship with a client instantly. This workshop shows participants how to make sure clients keep coming back.
In this workshop you will learn: The Power of Internal and External Customer Service The Seven Steps for Outstanding Customer Service The Five Quick Ways to Build Rapport How to Deliver Customer Service that Will Beat the Competition Every Time Building a Client for Life Through after Sales Service
This interactive workshop has been designed to develop customer service skills to make sure that your frontline staff are making the right impression on your customer.
Who Should Attend the Kiss and Keep Workshop?
This workshop’s principles translate to all aspects of business and personal life. The program can assist novices to seasoned professionals. The people that will benefit include: Business Owners Managers Salespeople Customer Service Agents Frontline Staff Team Leaders
Need Help?
To learn more about this program and how it may benefit you, call our friendly team on 02 9360 5111 or email info@dtssydney.com
Outcomes
The Power of Internal and External Customer Service
The 7 Steps for Outstanding Customer Service
The 5 Quick Ways to Achieve Rapport
How to Deliver Service that Beats the Competition
Building a Client for Life with After Sales Service
Inclusions
The Best Selling Book: How to Kiss and Keep Your Customers
24 page Personalised DISC Profile
Customised Workbook
DTS International Accredited Facilitator
Certificate of Completion
Testimonials
What our clients and customers are saying about us.
“Very informative workshop. All the resources needed are provided.”
“Practical, great 'real' examples, very professional approach and resources, great depth of knowledge about content, very confident and provided great clarity”
“It was a fantastic program encompassing a solid foundation with the working model for DISC, then allowing further layering with WPMOT and EQ. The materials are simply amazing and the program was well...”
“The program is amazing, insightful and truly valuable — especially for HR professionals. A great tool for understanding behaviour, motivators and EQ!!!”
“Valuable tools that apply to all aspects of life - the essence of how to communicate and understand human behaviour.”