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With all the research and commentary on engagement, and how it is a somewhat soft driver of hard business metrics, it is important that we consider how to increase engagement among team members....
Some might argue that the term “Employee Engagement” was a result of organisations starting to explore the concept of retention. Retention became a popular business term at the height of the...
One of the major challenges faced by companies and individuals today is to produce more, with less resources. The experts suggest that engagement in organisations leads to increased productivity....
In today’s knowledge driven economy, creativity and innovation are king. The Gallup Organisation, one of the world's leading authorities on engagement, indicates that higher levels of engagement...
One of our suppliers takes customer satisfaction to a whole new level. They like to say “we don’t measure customer satisfaction, we measure customer happiness”. They measure happiness by...
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